WhatsApp's business app and platform for customer communication and commerce. This guide covers what Indian brands need to know.
In this article
Who it suits
Almost every Indian business that talks to customers.
Getting set up
1. Set up a business profile. 2. Add catalogue. 3. Create quick replies. 4. Collect opt-ins.
Growing on WhatsApp Business
Segment contacts. Use templates. Automate FAQs. Respect frequency.
Advertising
Click-to-WhatsApp ads on Facebook and Instagram.
Mistakes to avoid
Spamming. Slow replies. No opt-in.
Getting help
Gravmo can support setup, content, advertising and reporting so you can focus on product and operations.
Need help putting this into practice?
Gravmo's team can plan and run this for you. See Email and WhatsApp Marketing or message us on WhatsApp.
Ask on WhatsAppFrequently asked questions
Is WhatsApp Business right for my business?
Almost every Indian business that talks to customers.
How long until results?
Expect a few weeks for setup and several months to build momentum.
